How to Manage Remote Offshore Hires

When you find the right talent agency to help with your offshore hiring needs, the hiring process can be as easy and streamlined as it is when done domestically. With the movement towards remote work in recent years, more employers have grown accustomed to working with employees all around the world, unlocking the ability to find full-time talent abroad.

While hiring offshore talent can be extremely beneficial in terms of cost-effectiveness and sourcing diverse skill sets, managing a remote team can be a challenge for those just getting started. In this blog post, we help U.S. companies gain a better understanding of how they can effectively manage their new offshore hires to promote productivity, efficiency, and collaboration across their entire team. We’ll discuss:

HR

Establish Clear Communication Channels

One of the most important aspects of managing offshore employees is establishing a clear line of open, transparent communication. Part of ensuring employee success is building trust with your new hires, and that trust can only be established when employees feel they have a direct channel to access their managers and fellow team members.

So, how can U.S.-based companies establish a clear line of communication? Thankfully, there are plenty of digital tools available that can help make communication easy and accessible to all team members, no matter where they may be. These include:

  • Asana
  • Google Hangouts
  • Monday.com
  • Slack
  • Teams
  • Zoom

While these are a few of the most commonly used communication and project management tools available, it’s important for businesses to explore the wide array of options that are out there as there may be others better suited to their unique needs.

Set Clear Expectations & Goals

In keeping with establishing a line of open communication, it’s important to set clear expectations and goals with your team members. Only by clearly defining an employee’s role and responsibilities can you ensure that they remain productive members of the team. Be direct and honest about your expectations as this will help ensure a better culture fit within your company.

Implement Effective Project Management

Just like digital tools can be used to encourage communication, they can be utilized to effectively manage projects as well. Tools like Asana, Monday.com, ClickUp, and Trello can all help support a more productive, efficient remote workforce.

Not only can these tools be used to track and manage long-term projects, but they can also be implemented to ensure recurring to-dos are performed as expected on a daily, weekly, monthly, quarterly, or even annual basis. Halo Recruiting’s support team can also help assist U.S. companies in building an effective project management strategy specific to their individual needs.

Foster Team Collaboration & Engagement

One of the biggest challenges with offshore recruitment is ensuring employee engagement and collaboration across teams. It’s important to provide employees with opportunities to get to know one another on a more personal level as this can help build a stronger company culture and lead to enhanced productivity.

Consider hosting a monthly video conference with your offshore hires and domestic team members filled with icebreakers and getting-to-know-you exercises. This is a great way to introduce some fun into the workplace while contributing to a friendly yet productive company culture. Alternatively, you can create a monthly newsletter for your employees that features a Q&A with a different team member as a way to build a connection when time constraints do not allow for more in-depth discussions and video calls.

Adapt to Time Zone Differences

Another big challenge with offshore recruitment is coordinating schedules and projects around different time zones. Again, this goes back to establishing clear communication and setting expectations among your team members. Using the project management software we mentioned above can be a great way to ensure tasks, deadlines, and progress are transparent and accessible across all employees.

It’s important for companies to realize that they may need to embrace an asynchronous communication style, such as messaging apps or email, to allow for employee autonomy while still fostering a strong line of communication. Be mindful of time differences when scheduling meetings and try to prioritize rotating meeting times to ensure fairness to all employees. At Halo Recruiting, most employees hired through our network are willing and able to work in standard U.S. time zones.

Provide Training & Professional Development

As with any workforce, offering ongoing training and professional development opportunities is crucial to ensuring the success of your offshore employees. Online coursework, webinars, and digital workshops are a few excellent resources that can help ensure your team members remain competitive and aligned with your company’s changing needs and evolving industry standards.

Monitor & Evaluate Performance

Part of managing a global team successfully means assessing the performance of your offshore employees. There are several key performance indicators (KPIs) and metrics that managers can use to evaluate and monitor their offshore teams, including:

  • Task Completion Rates: Using project management software can help you assess how quickly and efficiently tasks are completed among team members.
  • Project Milestones: Similarly, these tools can be used to evaluate how and when project milestones are achieved by various offshore employees.
  • Quality of Deliverables: Be sure to assess the overall quality of the work that is being performed and see how it aligns with your company’s standards.

Conducting regular performance reviews with your team is a necessary part of offshore management. Whether these are conducted through video conferencing or other digital means, it’s important to provide an opportunity to discuss achievements, identify areas for improvement, and set future goals with your team members.

Address Cultural Sensitivity & Differences

Adding offshore employees to your team provides companies with an opportunity to celebrate diverse cultures and different lifestyles. However, it’s important to remain sensitive about these disparities, especially as it relates to things like country-specific holidays and providing time off to employees. For instance, Filipino employees working for U.S. companies may request to take off June 12 as this is the Philippines Independence Day. Be sure to take these differences into account, especially as it pertains to your employees’ schedule and project management.

Handle Challenges & Conflict Resolution

While offshore employees may not always operate face-to-face with other team members, there still exists the potential for interpersonal conflict and challenges with meeting expectations. Again, this is why it’s important to establish a clear line of communication and provide guidelines for conflict resolutions, including escalation procedures when necessary.

Mediation and negotiation skills are crucial characteristics for managers of offshore teams to possess. Be sure to be constructive with your feedback and strive to find mutually beneficial solutions to any problems your employees may face. Additionally, don’t be afraid to rely on help from your offshore recruitment team. Halo Recruiting offers a strong support network to assist with managing conflict resolution, fostering a stronger employee-employer relationship for the long-term.

Promote Work-Life Balance

Finally, it’s important to promote work-life balance in the workplace. Be mindful of employees’ schedules, time zones, and cultural differences, and respect the personal time of your offshore hires. Set clear communication boundaries and ensure all team managers are well-informed about the schedules and personal needs of their supporting staff.

Seek Guidance from the Offshore Recruitment Professionals at Halo Recruiting

At the end of the day, successfully managing an offshore team requires a strong degree of communication and mutual understanding. While this can be challenging at first, it’s well worth the time and effort invested to reap the benefits of cost savings, desirable skill sets, and a diligent workforce that offshore candidates ultimately provide.

Part of successfully managing your offshore team means having the right recruitment agency by your side to help along the way. At Halo Recruiting, we strive to build lasting relationships between offshore candidates and their employers, providing ongoing support for our clients to help them foster a culture of understanding and respect across their teams. Find your future employee in the Philippines today by contacting our team to get started!

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Remote Offshore Hiring

At Halo Recruiting, we understand the challenges related to accessing quality overseas talent.

Positions We Hire For

We can source for any position as long as that positions requirements & responsibilities are accommodated by remote employees.

Where We Hire

We recruit global talent and have a wide network of relationships built across the globe.